Airports of Thailand Plc (AoT) management are scratching their heads as to why Suvarnabhumi Airport failed to secure a top spot as one of the world’s best in the latest polling. It will seek external expert advice to determine what went wrong and vows to work even harder to ensure that Suvarnabhumi climbs the customer satisfaction survey conducted by the Genevabased Airports Council International (ACI). Suvarnabhumi ranked 24th in the 2009 ACI polling, up from 38th in 2008 and 48th in 2007, its first full year of operation.
Suvarnabhumi ranked 24th in poll
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